FAQ

Browse the collection, choose your size and colour, then add pieces to your bag. When you're ready, check out — you'll create an account (or sign in) and pay securely by card.

Yes — an account lets you track your orders, save your address and build a wishlist. Signing up takes less than a minute and your details are always safe.

Orders can be changed or cancelled before they are dispatched. Contact our care team as soon as possible with your order number and we'll do our best to help.

We accept all major credit and debit cards via our card provider. All payments are processed securely — we never store your card details.

Your card is charged when you complete payment at checkout. For orders placed but not yet paid, no charge is made.

Yes. Payments are processed by trusted providers with bank-level encryption, and we comply with card industry security standards.

Colissimo home delivery takes 2–3 business days from payment confirmation within France. International orders may take 2–3 days longer.

Shipping is calculated by weight using official La Poste Colissimo 2026 rates. Fees start from €6.54 — see the shipping page for the full rate table.

Use the track order page with your order number and the email used at checkout, or follow the link in your confirmation email.

Yes, worldwide. Import duties and taxes for international orders are the responsibility of the recipient.

You have 30 days from delivery to return any item that is unworn, unwashed and has its original tags attached.

Once your return is received and inspected, refunds are issued within 5–10 business days to your original payment method.

Yes — let us know when you start your return and we'll place your exchange straight away, subject to availability.

Check the size guide with your bust, waist and hip measurements. Our pieces follow European sizing and are cut true to size.

Most of our garments are delicate. Follow the care label — for silk, wool and linen we recommend gentle hand washing or dry cleaning.

Use the "forgot password" link on the sign-in page. We'll send a secure reset link to your email.

Tap the heart on any product to save it to your wishlist. Sign in to keep your list synced across devices.

Our care team is happy to help via the contact page, and we reply within 1–2 business days.