Your privacy matters to us. This policy explains what personal data we collect, why we collect it, and the choices you have over it.

Last updated: October 2026

1. Who we are

Sophie Collection ("we", "us") operates this store. For any privacy question, contact info@sophiecollection.shop.

2. Information we collect

Account details — your name, email address and password (stored securely as a hash) when you register.
Order information — delivery address, phone number and order history.
Payment information — payment is handled by our providers; we never see or store your full card details.
Technical data — IP address, browser type and pages viewed, used to keep the site secure and improve your experience.

3. How we use your information

To process and deliver your orders.
To provide customer support.
To send order updates and, with your consent, marketing emails you can opt out of at any time.
To prevent fraud and keep your account secure.
To improve our products and website.

4. Cookies

We use a small number of cookies: a session cookie to keep you signed in, and a currency preference cookie so your chosen display currency is remembered. You can disable cookies in your browser, though some features may not work correctly.

5. Sharing your data

We never sell your personal data. We share it only with providers who help us run the store — payment processors, delivery carriers and our hosting provider — under contracts that keep your data safe and only for the purposes described here.

6. Data retention

We keep your data only as long as needed: account data for as long as your account is active, order records for the period required by law, and newsletter data until you unsubscribe.

7. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to withdraw consent to marketing. To exercise any of these rights, contact info@sophiecollection.shop and we'll respond within 30 days.

8. Security

Passwords are hashed, sessions are protected, and our site runs over a secure connection. No method of transmission is 100% secure, but we follow industry best practice to protect your data.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with an updated date at the top of the page.

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