Refund Policy

This policy explains how refunds are handled at Sophia Collection. It sits alongside our returns policy.

When you receive a refund

• Returns — items returned within 30 days of delivery, once received and inspected (see Returns & Exchanges).
• Faulty items — damaged or defective pieces reported within 14 days of delivery.
• Cancelled orders — orders cancelled before dispatch are refunded in full.

How long refunds take

Once your return is approved, refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the amount to appear on your statement.

What is refunded

• The full item price you paid.
• Any taxes charged at checkout.
• Original standard shipping, for faulty or incorrectly shipped items only.

Return shipping costs are refunded only in the case of faulty or incorrect items. Original express shipping is not refunded on standard returns.

How refunds are issued

Refunds are always returned to the original payment method — the card used at checkout. If a method has changed, please contact us before returning so we can arrange an alternative.

Late or missing refunds

If more than 10 business days have passed since your refund was approved and you haven't received it, first check with your bank — then contact our care team and we'll investigate immediately.

Last updated: October 2026